Saint Laurent China: Shipping, Returns & Refund Policies

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Saint Laurent China Delivery and Return Policy

Assembly Guide and Return Information
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Delivery Below you will learn about our delivery, you can enjoy free delivery services when you order gift products on WWW.YSL.com.

SF Express Delivery

  • All orders from www.ysl.com are securely packed and shipped safely. We use cartons and boxes to protect all items during transit. You can track your delivery online, we ship via SF Express and enjoy free delivery services. You can select delivery in your area. Simply select your province, city, district/county, we shall deliver your standard cartons, same day as you place order
  • Enjoy free SF Express delivery services for any consumption.
Return and Exchange If you are not satisfied with your order, you may exercise your right to return the product within seven (7) days of receiving the product. Here’s how you can initiate the return process:

Contact Customer Service

  • Customer service department of Saint Laurent at 400-001-1599 to explain your return intention.
  • Saint Laurent will communicate with you, agree on the door-to-door pickup time the designated courier company in Saint Laurent will provide door-to-door service.
7 Day Return Policy If You are afraid the item might not suits you, you can return within 7 days … this refers to the right to return if the circumstances meet the terms and conditions of the sale.
Products Subject to Return Policy
  • Customized products
  • YSL branded perfume, face cream, hair, body and bath products, lingerie, hats.
  • These products are not suitable for return due to hygiene or health reasons, and customization features that change the original form or can not return such as hats without available tags,
PERSONALLY LENGTH TIME PROCESS.
All below must be in the same condition before ordering!
Refunds If you follow the return processes and you’re able to get a refund, here’s what will happen.
  • We’ll notify you by email as soon as possible and the relevant payment would be refunded on receipt of the returned product.
  • Please note, we’ll give corresponding Alipay/WeChat refunds for returned products. Refunds will usually arrive in your account within 24 hours.
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