Sports organizations are increasingly turning to technology to streamline operations, but RTÉ’s €3.6 million Enterprise Resource Planning (ERP) project serves as a stark reminder of the pitfalls that can occur when implementations go awry. Let’s delve into the lessons learned from RTÉ’s experience and explore the future trends in sports tech that can help prevent similar setbacks.

## **The RTÉ ERP Project: A Timeline**

2016: The Green Light

RTÉ approved the ERP project in 2016, aiming to replace five disparate finance and HR systems with a unified platform. The project was initially hailed as a cost-effective solution, with the cheapest proposal from suppliers deemed the most economically advantageous.

2017-2019: Challenges Mount

Almost immediately, issues began to arise: resource constraints, poor product quality, overambitious timelines, and eventually, the COVID-19 pandemic. By January 2019, the project was already behind schedule. One supplier’s contract was terminated, leading to a settlement agreement shrouded in confidentiality.

2020-2023: A Phased Restart and Write-Down

RTÉ restarted the project in a phased approach, with the finance system going live in March 2023. However, it ultimately decided not to proceed with the HR modules. The project resulted in a €3.6 million write-down, with €2.3 million related to the HR component and €1.3 million to the finance delay.

2023: Lessons Learned

RTÉ recognized the project as an “outlier” and commissioned Ernst & Young to review the capital projects. The report highlighted issues with resource management, product quality, and unrealistic timelines, leading RTÉ to implement corporate governance reforms to mitigate similar risks in the future.

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## **Lessons for Sports Organizations**

Did you know? Sports organizations can learn from RTÉ’s ERP project by focusing on the following aspects when embracing new technology:

  • Thorough vendor evaluation: Assess suppliers comprehensively, considering their track record, resources, and commitment to the project.
  • Realistic project planning: Set achievable timelines and budget for contingencies, acknowledging potential challenges along the way.
  • Risk assessment and mitigation: Identify and address risks proactively, ensuring business continuity plans are in place.
  • Agile and responsive project management: Adapt to changing circumstances, such as pandemics or internal reorganizations, to keep the project on track.

## **Emerging Trends in Sports Tech**

Cloud-based Solutions

Cloud computing offers scalability, flexibility, and cost savings. Leading sports organizations are adopting cloud-based solutions for various operations, from athlete performance tracking to fan engagement.

AI and Machine Learning

AI and machine learning are transforming sports analytics, enabling teams to make data-driven decisions, optimize training, and enhance game strategies. Expect to see more sports organizations investing in these technologies to gain a competitive edge.

Fan Engagement and Personalization

Sports teams and leagues are leveraging data analytics and digital platforms to deliver personalized experiences to fans. This trend will continue to grow, with teams integrating augmented reality, virtual reality, and other immersive technologies to engage fans both at home and in-stadium.

## **FAQs**

  • Q: Didn’t RTÉ have internal processes to prevent this project from failing?

    A: While RTÉ acknowledged issues with resource management and planning, it also cited external factors, such as the pandemic, as contributing to the project’s delays and eventual write-down.

  • Q: What specific corporate governance reforms has RTÉ implemented?

    A: RTÉ declined to disclose the specific reforms. However, common measures include enhanced risk management, vendor due diligence, and improved project oversight.

  • Q: How common are ERP project failures across industries?

    A: Studies suggest that ERP projects have a high failure rate, often due to poor planning, unrealistic expectations, or cultural resistance to change. A pan-European study found that two-thirds of ERP projects fail due to underestimation of resources and unfounded optimism about project duration.

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## **Call to Action**

Embracing technology can revolutionize sports organizations, but it’s crucial to approach new projects with cautious optimism and a thorough understanding of the risks involved. Share your thoughts on RTÉ’s ERP project and the future of sports technology in the comments below, and consider subscribing to our newsletter for more in-depth insights and thought leadership pieces.

Remember, while RTÉ’s ERP project encountered significant challenges, sports organizations can learn from its experiences and position themselves for success in the digital age. The future of sports tech is bright, but it’s essential to keep an eye on the horizon and chart a course that minimizes risk and maximizes potential.