Offer information
Shipping costs may vary depending on the geographic area where you wish to receive the product.
Bill
If you want to receive your invoice, you can contact the seller through the “My Purchases” website and enter the order in question – “Invoice Management”.
*The seller may ask you for billing information, such as your NIF/DNI/NIE number.
Guarantees
The law establishes a 3-year warranty period from the date of delivery of the product. In the case of reconditioned products, the warranty will be at least 1 year.
returned
Returns on orders sold to a third party are processed exclusively online.
To manage the return due to the withdrawal, you must do it through the website in ”My Purchases – Order – Returns” (this “return” option is only visible if you marked the order as “received”) and the seller will be contacted to indicate the procedure to be followed.
How long can a product be returned to the market?
A Marketplace product can be returned through the webwithin 60 days from the shipment of the order.
What are the return conditions for market products?
If the product does not meet your expectations, in order to receive a return, the product, its original packaging and accessories must be returned to a perfect conditionproperly protected and sealed so that it is not damaged during transportation.
Failing that, the Client will be responsible for the reduction in the value of the product as a result of handling it other than what is necessary due to its nature.
Shipping of the return package will depend on the seller’s instructions. The seller can collect the order by deducting the cost of collection from the total amount to be returned or send it to the Client in their own way, who is responsible for the said freight and its cost.
What do I do if my product arrives damaged?
The Client must check, at the time of delivery, the packaging if it is not in perfect condition, because if so, it must be notified. as soon as possible for the seller to indicate its return policy in said condition, always based on current law.
To contact the Marketplace seller, consult your order or manage a return, please go to your personal “My account” space on Carrefour.es and access through “My Purchases – Order – Contact the Seller “.
What products on the market are non-returnable?
Those that are used and not in perfect condition, that is, as at the time of receipt, cannot be returned.
The right of withdrawal does not apply in the following cases:
- Products manufactured or created under the customer’s request or customization cannot be returned, unless they have manufacturing or transportation defects.
- Returning food or flowers/plants is not permitted.
- Products that have already been assembled or installed cannot be returned.
Note: The return of large volume appliances, refrigerators, washing machines, etc., before proceeding with the return, must be checked by the authorized Technical Assistance Service.